Broadview Phone Service - Does it get any worse?

In June 2006, I started using Broadview Networks for phone service at work. It still ain't right!!!!!!
Part of my weekly routine is going over the bill and then calling Broadview to explain my current questions, as well as go over "still unresolved" questions. These customer service is second to none (as in "no customer service would actually be better"). They give new meaning to unprofessional and untrained.
Phone service has become a commodity. It should be shopped. We have about 48 total phone lines where I work. When we shopped for a new phone provider (Verizon was killing us) we selected Broadview because of the promise of great customer service. We are two years into a three year contract. I will probably switch at the end of year three. The service is way lacking, and it just takes too much time to stay on time of them. To give you an idea of the magnitude of the problem, in the last year and a half, we have received close to $4,000 in credits due to billing errors.
In Short: Broadview Networks - take a pass.